Your Privacy Is Our Responsibility

What Types of Information We Collect

When you register and use the ctg88 platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and national identity card details.
• Contact Information: Email address, mobile phone number.
• Financial Information: Payment method details (necessary information related to bKash, Nagad, Rocket, or bank accounts). We do not store complete payment information.
• Technical Information: IP address, browser type and version, operating system, device identification information.
• Usage Information: Your activity on the platform, betting history, transaction records.
• Cookie and Tracking Information: Information collected through cookies when you visit our website.

How We Collect Information

We collect information in the following ways:

• Through your direct input when filling out the registration form.
• Automatically during deposit and withdrawal transactions.
• When you contact our customer support team.
• Through cookies and similar technologies when you browse our website.
• From third-party verification services during the identity verification process (Know Your Customer — KYC).

Main Purposes for Using Information

ctg88 uses your information only for specific and legitimate purposes. These purposes are:

• Creating, managing, and securing accounts.
• Processing financial transactions, including deposits and withdrawals.
• Providing bonuses, promotions, and rewards.
• Ensuring 24/7 customer support and technical assistance.
• Improving the platform and developing new services.
• Detecting and preventing fraudulent activity.
• Enforcing responsible gaming policies and verifying age.
• Complying with applicable laws and regulations.

Marketing and Communications

With your consent, we may notify you by email or SMS about new promotions, special offers, and platform updates. You can stop receiving such messages at any time by contacting us.

Technical Security Measures

ctg88 applies industry-standard security measures to keep your personal information safe:

• SSL Encryption: All our data transmissions are protected by 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
• Encrypted Storage: Sensitive data at rest is stored in encrypted form.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Reviews: Our system security is audited on a regular basis.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. We may need to keep certain information for a longer period to meet legal obligations, resolve disputes, or fulfill our contractual responsibilities. After an account is closed, all information except the minimum required is securely deleted.

Sharing Information with Third Parties

ctg88 does not sell or rent your personal information. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete transactions.
• Identity Verification Services: With approved verification service providers as part of the KYC process.
• Legal Authorities: To relevant authorities based on a court order or legal requirement.
• Technology Service Providers: Technology service providers required for platform operations, who are bound by strict confidentiality agreements.

All third-party service providers are required to comply with our privacy standards and may not use the information for any purpose other than what it was provided for.

In the Event of Business Changes

If there is a change in ctg88's ownership or management for any reason, your information may be transferred to the relevant new entity. In such a situation, we will notify you in advance and inform you about the new policy.

What Are Cookies and How We Use Them

Cookies are small text files stored on your device. ctg88 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring core platform functionality.
• Functional Cookies: Remembering your preferences and settings.
• Analytics Cookies: Understanding and improving the use of our website.
• Security Cookies: Detecting fraudulent activity.

You can manage cookies through your browser settings. However, disabling cookies may limit some platform functionality.

Your Rights Regarding Your Information

As a user of ctg88, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured, commonly used format.

To exercise these rights, please contact our support team.

Updating Account Information

You can update your profile information yourself by logging into your account. If you have trouble changing any information, our 24/7 support team will be happy to help.

Age Restrictions

ctg88 is only for persons aged 21 or older. We do not knowingly collect any personal information from minors. We follow an age verification process at the time of registration.

If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

Data Transfer Policy

ctg88 uses international server infrastructure. As a result, your information may be stored or processed outside of Bangladesh. We ensure that adequate safeguards are maintained for all such transfers and that information is protected in accordance with the standards of this privacy policy.

Updates and Revisions

ctg88 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:

• Note the updated date on this page.
• Send a notification to your registered email.
• Display an alert when you log in to the platform.

If you continue to use the platform after changes are made, this will be considered your acceptance of the new policy. Please review this page regularly.

Relationship with Other Policies

This privacy policy should be read together with ctg88's Terms and Conditions and Responsible Gaming policy. Those documents contain important information about your account usage, bonus terms, and responsible gaming.